My home was robbed and items were stolen. Upon contact with Jibna (which is near impossible because they either don't answer their phones or NEVER return a call) I was given the run around repeatedly. After months of back and forth and being spoken down to - they...Read more
Absolute worst company I've ever had the displeasure of encountering! Nothing but rude unpleasant staff! Their website is very misleading, and so are their policy's. They are replacement only which is fine, however when they agreed to insure me they did not say that......Read more
My insurance policy specifically stated that anything new purchased was covered within 30 days of purchase, but when we had problems with a new purchase a week after purchase, JIBNA informed us over the phone that "we were welcome to file a claim, but that they weren't...Read more
JIBNA was my insurance carrier when, after an inspection of my engagement ring , it was discovered that one of my side trapezoid diamonds was chipped. My diamond replacement process was excruciatingly slow . I felt that the " ball was being dropped" at every turn. It...Read more
I have been a paying customer for over 10 years with the jewelry insurance company JIBNA. Recently, my diamond I've had for 26 years fell out of the setting and they would not cover it!!! They said it was my fault due to wear and tear. So I guess I'm not allowed to...Read more
Do you have something to say about JIBNA? What happened? What can we help you with?